Undocumented – the SUP log on iPhone/iPod/iPad

A note about an undocumented capability of Sybase Unwired Platform (SUP) on the iOS (iPhone) family of devices.  Remember – this is unsupported and undocumented and all the other standard disclaimers apply.

Today (well actually, quite often), I cannot connect my iPod or iPad with my SUP server. We are always uninstalling/reinstalling the client piece and going through a relay server in the DMZ. Well, connecting is often a problem…
Annnnnnd – since the iPhone is a closed environment – we can’t just look at some log file to have a clue about what is happening…

Asking the tech support folks here, there IS a way to access the log file.
This uses the 3rd party utility “iExplorer” (from Macroplant.com), which allows you to explore and view the files on any iOS device.  They have a version for both the PC and the Mac.  Basically – you load their software, tether the device to your PC, then explore with their tool.   The free version seems to have a 5-directory at a time limit, but that is not too onerous – heh – it’s free…

Anyways, the real purpose of this exercise was to view the SUP logs…

Using ‘iExplorer’, navigate to: /Apps/com.sybase.MobileWorkflow/Library/Caches/OBData, and retrieve the file mocaLog.txt.  Copy it to your PC and open with any text editor (TextPad or NotePad++).  This is the log file which is normally shared with the server, but manually retrieved because we are not connecting to the server.

 

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